What should I do if I have a complaint?

  1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
  2. If your complaint is not satisfactorily resolved within 24 hours, please contact the Compliance Manager on telephone number (03) 51775500 or put your complaint in writing and send it to The Compliance Manager at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
  3. Alan Wilson Insurance Brokers is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS. FOS can be contacted at Level 5, 31 Queen St, Melbourne VIC 3000 on 1300 780 808, fax 03 9613 6399, email info@fos.org.au or website www.fos.org.au.